Following on from looking at how Australians watched the London 2012 Olympics on free-to-air TV, we’ve been researching how social media and online viewing changed the way we followed the games.
The answer to this question is both ‘not much’—as more people watched traditional broadcast coverage than for previous games—and ‘in every way’—with many [...]Continue Reading →
A major shift towards a better consumer experience in the telecommunications industry is a key theme of the Australian Communications and Media Authority’s Annual report 2011–12.
The centrepiece is the new, world-class Telecommunications Consumer Protections Code—a culmination of the Reconnecting the Customer public inquiry that began in 2010. The new code came into [...]Continue Reading →
Recreational boaters with a VHF marine radio certificate needn’t worry when the new Australian Waters Qualification (AWQ) starts in 2013–14.
Existing marine radio certificates will still be valid. AWQs will not replace existing marine certificates. They will be an extra, more appropriate certificate for recreational boaters who only travel within Australian waters. AWQs [...]Continue Reading →
Every year, the ACMA deals with tens of thousands of complaints from all over Australia. They can be about broadcasting, online content, spam, telemarketing and fax marketing, telecommunications or reception interference.
The ACMA’s new beta site—acma-i—provides consumers, citizens and industry with easy access to up-to-date information about our complaints and investigations work.
The site [...]Continue Reading →
Some very interesting statistics and announcements have been released this week on television and the delivery of video content. How is video content changing? Is there a concept of internet vs broadcast television? We look at the big news in TV this week.
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Watching TV online has become mainstream, with 5.2 million Australians looking at professionally produced video online in the last six months, according to a new research report by the Australian Communications and Media Authority. A new infographic has been produced highlighting the key facts from this report:
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We have just released the first installment of our Communications report 2011–12 series. Report 1—Online video content services in Australia: Latest developments in the supply and use of professionally produced online video service details the state of the Australian professional video market from both the consumer and industry perspective. It provides unique insights into how rapidly evolving [...]Continue Reading →
The ACMA has recently taken compliance action against a number of people found with non-standard radio transceivers in South Australia.
During the operation, which focused on the Adelaide and Yorke Peninsula regions, 17 non-standard radios were seized. Primarily originating from China and bought via the internet, the radios do not comply with Australian standards. This [...]Continue Reading →
Telstra has been directed to comply with the privacy clause in the Telecommunications Consumer Protections Code (the code) after it failed to protect the privacy of its customers’ personal information.
The Australian Communications and Media Authority’s direction is the first given to a telecommunications provider under [...]Continue Reading →