The ACMA licenses telecommunications carriers. Carriers own network units—which may be telecommunications transmission infrastructure, cable, wireless or satellite facilities used for providing telecommunications services. They must be licensed to legally provide services to other companies or the public through these facilities.
NBN Co is a licensed carrier providing wholesale services to other carriers as well [...]Continue Reading →
Licensed telecommunications carriers are empowered to undertake specified activities including:
- inspecting land
- installing certain facilities, most commonly those identified as low-impact facilities
- maintaining facilities.
Carriers must undertake such activities according to conditions specified in the Telecommunications Act 1997 and the Telecommunications Code of Practice 1997. When installing mobile phone infrastructure, [...]Continue Reading →
Carriers have the power to install low-impact facilities without seeking state, territory or local government planning approval. Low impact facilities are specified in the Telecommunications (Low-impact Facilities) Determination 1997, and include small radiocommunications antennae and dishes that are erected on existing towers and buildings. Underground and overhead optical fibre installations undertaken by NBN Co [...]Continue Reading →
The ACMA plans and manages the radiofrequency spectrum in Australia. It is responsible for compliance with licensing requirements and investigating complaints of interference to services. The ACMA’s role includes:
- spectrum planning
- acquiring spectrum
- apparatus licensing
- class licensing
- spectrum licensing
- frequency assignment and coordination
- satellite communications and space systems regulations
- international radiocommunications activities.
NBN [...]Continue Reading →
Telecommunications cabling is the responsibility of either the network owner (for example NBN Co and Telstra) or the customer, depending on which side of the ‘network boundary’ the cabling is located. The network boundary point is typically the first phone socket within residential premises.
In the NBN environment, the network boundary point will normally be [...]Continue Reading →
The ACMA is responsible for making standards for customer equipment used to access telecommunications networks. These standards specify that equipment must meet certain requirements (generally related to safety, interoperability with standard telephone services, network integrity and access to the emergency call service) in order to be connected to the telecommunications network. With the exception of [...]Continue Reading →
Industry codes are a key component of the co-regulatory approach to telecommunications regulation in Australia.
Industry bodies and associations can develop codes on any matter that relates to a telecommunications activity. Codes may be registered by the ACMA. Once they are registered, the ACMA can direct an industry member to comply with the relevant code.
[...]Continue Reading →
NBN rollout enquiries and complaints should be directed to NBN Co on 1800 881 816 or via the NBN Co website.
The NBN.gov.au website provides a range of information that can help answer questions you may have about the NBN.
Telecommunications Industry Ombudsman (TIO)
The TIO is an independent dispute [...]Continue Reading →