Currently viewing the category:
"Consumer"
Do you hate getting an unsolicited telemarketing call just when you’re sitting down to dinner? Well, you’re not alone!
We’ve released an infographic showing just how Australians feel about unsolicited communications. The results are from a recent ACMA survey about telemarketing, spam and malware—and we’ll be releasing more of this research in the coming months. [...]
Continue Reading →Please fill out the form below to register for the ACMA’s Citizen conversations series, which will inform the Contemporary community safeguards inquiry. As space is limited, the information will be used for the purpose of monitoring attendance numbers to each session.
You will receive an email notifying you of the outcome of your registration within [...]
Continue Reading →
The ACMA is conducting the Contemporary community safeguards inquiry into the core principles that should guide the content of contemporary broadcasting codes of practice. To help inform this inquiry, we’re hosting a series of Citizen conversations and we’d welcome your perspective on some or all of these topics.
All events will be held at our [...]
Continue Reading →
A short report on audience behaviour
Australians are very much a part of a significant and ongoing global change in how people follow major events like the Olympics, with greater multi-screen viewing—for convenience, and to connect with others on social media.
However, most viewing was still on the best (and biggest) television screen available, with [...]
Continue Reading →
Update: You can now register for the ACMA Citizen conversation series – choose which event(s) you would like to attend and fill out the registration form.
Contemporary community safeguards inquiry
It is imperative that Australia’s broadcasting codes of practice keep pace with changing community expectations. The ACMA is undertaking the Contemporary community safeguards [...]
Continue Reading →
Child sexual abuse material distributed online is a worldwide problem—and Australia is part of the global response. The ACMA has today released an infographic showing our part of the Australian experience.
To HELP eradicate child exploitation material from the internet, we are part of INHOPE – a global network of 43 (and growing) internet [...]
Continue Reading →
Each year the ACMA produces the annual Communications report series in fulfilment of its reporting obligations under section 105 of the Telecommunications Act 1997 (the Act).
The Act requires the ACMA to report on all significant matters relating to the performance of carriers and carriage service providers (CSPs) with particular reference to consumer satisfaction, consumer benefits [...]
Continue Reading →
The ACMA last week sent our 100th preliminary enquiry letter about compliance with the Telecommunications Consumer Protections (TCP) Code since its registration in September 2012. This delivers on the promises made by Chris Chapman and Jennifer McNeill last year about a more visible compliance presence.
The recent rapid increase in our compliance activities [...]
Continue Reading →
The ACMA’s new NBN portal informs consumers and the communications industry about the NBN. It includes information on emergency services, pay phones, accessibility and universal access to a telephone.
There are FAQs for consumers and a page of useful links to help industry to understand its obligations. The site [...]
Continue Reading →
A new smartphone app will help consumers with common telecommunications problems and reduce instances of bill shock.
An initiative of the Australian Communications Consumer Action Network (ACCAN), the ‘Phone Rights’ app enables consumers to:
> lodge, record and track complaints
> test and log poor mobile reception
> view contracts
> understand [...]
Continue Reading →
ACMABuzz RSS feed
