A major shift towards a better consumer experience in the telecommunications industry is a key theme of the Australian Communications and Media Authority’s Annual report 2011–12.
The centrepiece is the new, world-class Telecommunications Consumer Protections Code—a culmination of the Reconnecting the Customer public inquiry that began in 2010. The new code came into [...]Continue Reading →
The ACMA Annual report 2010–11, tabled in federal parliament on 12 October, highlights the agency’s recent focus on issues facing telecommunications consumers.
The ACMA’s Reconnecting the Customer public inquiry, launched in early 2010, reached an important milestone during the year with the release of the draft inquiry report in June.
‘This kind of inquiry [...]Continue Reading →
Annual Report 2010-11
- Full report
- Media release
- Case studies: