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"Annual report highlights"
In July 2010, the ACMA commenced the Reconnecting the Customer public inquiry into customer service and complaints-handling in the telecommunications industry. The inquiry was prompted by the high number of complaints to the TIO and the increasing complexity of the telecommunications industry.
The ACMA obtained evidence and information from various sources, including written submissions [...]
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In May 2011, the ACMA released Towards 2020—Future spectrum requirements for mobile broadband, a discussion paper that considers Australia’s mobile broadband spectrum requirements to 2020. The analysis takes into account international trends in spectrum management including large releases of additional spectrum by North American and European regulators to meet their mobile broadband demand. The [...]
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As the regulator responsible for spectrum management and broadcasting, the ACMA has a number of responsibilities related to the switchover to digital television. During 2010–11, the ACMA continued to work closely with the Digital Switchover Taskforce and related areas of the Department of Broadband, Communications and the Digital Economy (DBCDE), providing technical expertise as [...]
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Following the switchover from analog to digital television, a significant amount of spectrum—the ‘digital dividend’—will be freed up. There are three key steps to realising the digital dividend:
- completing the switchover to digital television
- clearing digital television services from the block of UHF spectrum corresponding to channels 52–69—known as ‘restack’
- reallocating the cleared [...]
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New codes registered
On 9 June 2011, the ACMA registered the new Community Television Broadcasting Codes of Practice 2011 (the codes), developed by the Australian Community Television Alliance (ACTA), in consultation with the ACMA. The codes contain provisions intended to foster improved standards of governance and community participation. For example, they ensure that the constitution [...]
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During 2010–11, the ACMA experienced an increase in the already high number of complaints about online content. A total of 4,865 complaints were received in the reporting period, a 51 per cent increase on the 3,212 complaints from 2009–10.
The ACMA finalised investigations into 6,587 items of online content during the reporting period, a 72 [...]
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In 2010–11, more than 1.33 million numbers were added to the Do Not Call Register, with a total of 6.36 million numbers registered at 30 June 2011.
By the end of the reporting year, 5,945 telemarketers had established accounts to check or ‘wash’ numbers and more than 4.2 billion numbers had been washed against [...]
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This year saw the ACMA experience its highest number of contacts from the public about spam since the commencement of the Spam Act 2003, with an increase of 360 per cent on 2009–10. Greater awareness of the ACMA’s role in spam regulation, the success of the Spam SMS service (which enables reporting of SMS [...]
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Cybersafety awareness activities during the year focused on the development of new resources such as an online professional development program for teachers, a pre-service teacher program, an interactive parent resource and various multimedia school resources. These resources build on the existing suite of resources, including the Cybersmart website, which continued to offer young people, [...]
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During the year, the ACMA continued to revamp its communications and stakeholder engagement strategy to foster ongoing engagement with stakeholders built around the principles of the government’s Gov 2.0 policy. The ACMA is now active in all the main social media and social network channels, and has launched a beta platform at engage.acma.gov.au to [...]
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