2–3 October, 2013
Maritime Museum of Australia, Sydney
Spectrum takes centre stage at RadComms.
The ACMA’s annual conference on the management of the radiofrequency spectrum will be held on Wednesday 2 and Thursday 3 October 2013 at Sydney’s Maritime Museum of Australia.
Save the date to engage with experts, participate in open forums, [...]Continue Reading →
Each year the ACMA produces the annual Communications report series in fulfilment of its reporting obligations under section 105 of the Telecommunications Act 1997 (the Act).
The Act requires the ACMA to report on all significant matters relating to the performance of carriers and carriage service providers (CSPs) with particular reference to consumer satisfaction, consumer benefits [...]Continue Reading →
The rules for 190 premium services are being reviewed in light of significant changes in consumer services and an overall decline in the market. The Australian Communications and Media Authority (the ACMA) has released a consultation paper outlining the scope of the review and welcomes your comments.
The Telecommunications Service Provider (Premium Services) Determination 2004 [...]Continue Reading →
The ACMA last week sent our 100th preliminary enquiry letter about compliance with the Telecommunications Consumer Protections (TCP) Code since its registration in September 2012. This delivers on the promises made by Chris Chapman and Jennifer McNeill last year about a more visible compliance presence.
The recent rapid increase in our compliance activities [...]Continue Reading →
A new smartphone app will help consumers with common telecommunications problems and reduce instances of bill shock.
An initiative of the Australian Communications Consumer Action Network (ACCAN), the ‘Phone Rights’ app enables consumers to:
> lodge, record and track complaints
> test and log poor mobile reception
> view contracts
> understand [...]Continue Reading →
Fourteen and fifteen-year-old teenagers, the Australians most vulnerable to cyberbullying, are also the most likely to stand up and speak out about it, according to new research released by the Australian Communications and Media Authority’s Cybersmart program.
‘Not only do 14-15-year-olds experience cyberbullying but they also engage in potentially unsafe online practices like ‘friending’ strangers [...]Continue Reading →
The annual report on the National Relay Service, which enables people who are deaf or have a hearing or speech impairment to use the standard telephone service, was tabled in federal parliament today.
The National Relay Service Performance Report 2011–12 covers the performance of the relay service provider, Australian Communication Exchange (ACE), and the outreach [...]Continue Reading →
By Chris Chapman,
Chairman, Australian Communications and Media Authority
Just as the economies of the Asian Pacific region are now a major force in the global economy, so too is the region’s rising contribution to spectrum management, particularly in mobile broadband spectrum harmonisation.
In an address at the recent GSMA Mobile Congress in Barcelona [...]Continue Reading →
When is consent not consent? When it’s not informed.
‘I gave them my email address/mobile phone number, but I didn’t realise they were going to start sending me all these messages.’
This is one of the most common complaints we receive. And we often find that the business involved did all the hard work [...]Continue Reading →
You’re on the train to work, headphones plugged in, reading the local newspaper, when suddenly the person next to you slumps over and you realise they’re in serious trouble. You reach for your phone to dial Triple Zero … but it’s not working. Nobody’s phone is working. Unknown to you, a fellow commuter is using [...]Continue Reading →